CARD PROCESSING – ANNEXURE A
1. Detailed description of goods and/or services
Afton Safari Lodge is a business in the hospitality industry that provides accommodation to travellers.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 30 days and delivery confirmed by way of email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
4. Return and Refunds policy
The provision of goods and services by Afton Safari Lodge is subject to availability. In cases of unavailability, Afton Safari Lodge will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
Afton Safari Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard or Diners Cards or by bank transfer into the Afton Safari Lodge bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Afton Safari Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Afton Safari Lodge separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Afton Safari Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Afton Safari Lodge chooses South Africa as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Afton Safari Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Future Publishing (Pty) Lt) based in South Africa and trading as Future Publishing and with registration number 99/10207/07; owner Richard Lendrum.
14. Afton Safari Lodge contact details
Company Physical Address: 17 Aftonwold Way, Kempton Park, 1619
Tel: +27 11 391 7625
PayGate (Pty) Ltd
Registration no: 1999/017441/07
Tel no: 087 820 2020
A DPO Company